Loading... Please wait...

Shipping & Returns

Prepper Supplies

FREE Survival Tips Newsletters

Shipping & Returns

Your satisfaction is very important to us. That's why every item we sell is carefully tested and inspected before we ship to you.

If you are not completely happy with your purchase from us, simply call our customer service hotline at 360-458-6778 within 15 days and tell us. If we are unable to solve your problem, then authorization may be given to return the item for a full refund, less only shipping charges. Return items must be sent to us post paid.

Please view our complete ordering information and policies page.

HOW TO ORDER: Order by mail, online, phone, e-mail or in person. Our toll-free order number is 1-800-321-2900; for customer service or general information, call 360-458-6778.

PAYMENT: Online Orders of most items will require a customer service representative to call and confirm order total and shipping charges by phone.

Credit cards are accepted (VISA/MC).

SHIPPING INFORMATION: We ship the best way possible. We use UPS, parcel post and common carrier (truck). Please include a street address for UPS and truck deliveries. Heavy orders (like grains) go by truck, Please call for rates to you. Overnight and 2nd day shipping available on some items. Check with Customer Service at 360-458-6778.

Please view our complete ordering information and policies page.